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Beamcast

Refunds & cancellation

Last updated November 5, 2026

In short: cancel any time from Plan & billing, and you keep your paid features until the period ends. We refund charges made in error or after you cancelled. Creem, our merchant of record, handles the payment and the refund.

Who bills you

Paid Beamcast plans are sold by Creem, our merchant of record. Creem takes your payment, adds any sales tax, VAT or GST at checkout, sends your receipts and handles refunds. Your card statement shows a charge from Creem for Beamcast.

Try it free first

The Free plan lets you go live on 2 channels for 3 hours a month with no card. We suggest a practice stream on the Free plan before you upgrade, so you know Beamcast works with your Zoom account and your channels.

Renewal

Monthly plans renew every month and yearly plans renew every year, on the date you first subscribed, until you cancel. The price you pay is shown at checkout and in Plan & billing in your dashboard. If we change a price, we email you at least 30 days before it applies to your subscription.

How to cancel

You can cancel at any time, in a few clicks:

  • Sign in and open Plan & billing.
  • Choose Manage billing. This opens Creem's billing page.
  • Cancel your subscription there.

After you cancel, your paid features keep working until the end of the period you already paid for. Your account then moves to the Free plan. Your channels and settings stay, so you can upgrade again any time. If you can't sign in, email support@beamcast.stream and we will cancel for you.

Refunds

Because you can cancel any time and keep access until your period ends, we don't refund the unused part of a monthly or yearly period. We do give a full refund when:

  • you were charged after you had already cancelled;
  • you were charged twice, or charged the wrong amount;
  • Beamcast didn't work for you because of a fault on our side that we couldn't fix.

To ask for a refund, email support@beamcast.stream within 30 days of the charge with the email address on your account. We reply within 2 working days. Approved refunds go back to the card you paid with through Creem, which usually takes 5 to 10 working days to appear.

Nothing on this page limits any rights you have under the consumer law where you live.

Questions

Email support@beamcast.stream about anything to do with billing. You can also read our Terms of Service.